Privacy Policy

This policy explains when, why and how we collect personal information from the people who visit our website, sign up or purchase any of our services or request or contact us in any other manner. The policy also details the conditions under which we may disclose the information to others and how we keep it secure.

While we encourage clients to read our privacy policy in full, we do have a number of guiding principles we operate our company by:

We will never sell your data on.

We will never share your data for marketing to by any third parties.

We will always keep your personal data secure using strong encryption, abiding by data protection rules and by implementing good security practice.

We will never send you direct email marketing without your consent, our newsletter requires you to explicitly opt-in, you can opt-out at any time using the unsubscribe link contained within the email or through your client area by selecting Communications > Manage E-mail Subscriptions

When do we collect your personal data

By filling in forms on any of our websites, this includes information provided at the time of registering to use our websites, subscribing to any of our services, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or if you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of your orders.

Visiting our sites, including, but not limited to, traffic data, location data and other communication data required for our own security, diagnostic, authentication and billing.

What personal data do we collect

If you are simply viewing our website then we will collect the following information within our logs:

IP Address (See cookies and IP addresses)

If you sign up to use our services we will then collect the following information:

Name

Address

Email Address(s)

Telephone number(s)

IP address

Payment details

While not actively collected we may store any other personal information that you may disclose during live chat, tickets or emails.

Cookies and IP Addresses

IP Addresses

We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.

Cookies

A cookie is a small file saved on your computer that is used to help store preferences and other information that is used by websites you may visit.

We use cookies for the Following:

  • Authentication of users when logging in or out of our services.
  • Analysis of traffic to our website via Google Analytics (see Google Analytics).
  • Tracking of website preferences.
  • Third party services such live chat.

If you register with us or if you continue to use our site, you agree to the use of cookies.

You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be allowed access to all or parts of our site.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

8. Uses we make of personal data

We use information held about you in the following ways:

To verify your identity.

To provide you with the products and services you have purchased from us.

To carry out our obligations arising from any contracts entered into between you and us.

To ensure that content from our site is presented in the most effective manner for your device.

To respond to queries.

To provide you with information, products or services that you request from us where you have consented to be contacted.

To notify you about changes to our services.

To send you marketing emails where you have given explicit consent.

To display personalised Ads from us.

To prevent fraud.

To detect, prevent and diagnose potential security breaches.